At Stay Outsider, we want you to be satisfied with your purchase. We carefully inspect our products before dispatch, but if you receive a damaged, defective, incorrect, or eligible product, we are here to help.
Please read the following Return & Refund Policy carefully before placing your order.
1. Return & Exchange Eligibility
You may request a return or exchange if the product meets the applicable eligibility conditions below:
- The product must be unused, unworn, unwashed, and in its original condition.
- The original packaging, tags, labels, and other accessories, where applicable, should be intact.
- The product must not have any stains, damage, odour, alterations, or signs of use.
- The return or exchange request must be submitted within [X days] of receiving the order.
- Products purchased during certain promotional or clearance sales may have different return or exchange conditions, which will be mentioned on the product or offer page.
Products that do not meet these conditions may not be accepted for return or exchange.
2. Items That Cannot Be Returned or Exchanged
We may not accept returns or exchanges for:
- Products that have been worn, washed, altered, or damaged after delivery.
- Products without their original tags or packaging.
- Products returned after the applicable return period.
- Products that have been damaged due to improper use or care.
- Products specifically marked as non-returnable or final sale.
3. Damaged, Defective, or Incorrect Products
If you receive a product that is damaged, defective, or different from what you ordered, please contact us as soon as possible.
Please provide:
- Your order number.
- A description of the issue.
- Clear photographs of the product.
- Photographs of the packaging and shipping label, where applicable.
- A video or additional evidence if requested by our team.
Our team will review the information provided and determine the appropriate resolution.
Depending on the situation, we may offer a replacement, exchange, refund, or another suitable resolution.
4. Size-Related Exchanges
Because our T-shirts are designed with an oversized/drop-shoulder fit, we strongly recommend checking the size guide and product measurements before placing your order.
If you select the wrong size, an exchange may be possible subject to:
- Product availability.
- The product being unused and in its original condition.
- The request being made within the applicable return/exchange period.
- Any applicable shipping or exchange charges.
Please note that a size exchange is not guaranteed if the required size is unavailable.
5. How to Request a Return or Exchange
To request a return or exchange, contact us at:
Please include:
Order Number:
Name:
Reason for Return/Exchange:
Product Name:
Required Resolution: Return / Exchange
Our team will review your request and provide further instructions.
Please do not send products back to us without receiving return instructions from our team.
6. Return Shipping
For eligible returns caused by a damaged, defective, or incorrect product, Stay Outsider may arrange or reimburse return shipping as applicable.
For returns or exchanges requested due to reasons such as incorrect size or change of preference, applicable shipping charges may be deducted from the refund or payable by the customer.
The exact shipping treatment may depend on the circumstances of the return.
7. Refunds
Once an approved return is received and inspected, we will notify you about the status of your refund.
If your refund is approved, the applicable refund amount will be processed using the original payment method or another available method, depending on the payment process used for the order.
The time taken for the refund to appear in your account may vary depending on your bank, payment provider, or financial institution.
8. Refund Amount
The refund amount may depend on the reason for the return and the applicable shipping or other charges.
Original shipping charges may be non-refundable, except where required by applicable law or where the return is due to an error, damaged product, defective product, or incorrect product supplied by us.
Any applicable deductions will be communicated during the return/refund process.
9. Refund Delays
If you have been notified that your refund has been processed but the amount has not yet appeared in your account, please first check with your bank or payment provider.
If the amount is still not reflected after the expected processing period, contact us at hello@stayoutsider.com with your order and refund details.
10. Exchanges
Approved exchanges are subject to product availability.
If the requested replacement product or size is unavailable, we may provide another available resolution, such as a refund or store credit, depending on the circumstances and applicable policy.
11. Order Cancellation
If you wish to cancel an order, contact us as soon as possible at hello@stayoutsider.com.
Cancellation requests can only be accommodated where the order has not already been processed or shipped.
Once an order has been shipped, it may no longer be possible to cancel it, and you may need to follow the applicable return process.
12. Products Purchased During Sales or Promotions
Products purchased during special sales, promotional campaigns, discounts, or clearance events may be subject to specific return or exchange conditions.
Any special conditions will be communicated on the relevant product page, offer page, or during checkout.
13. Product Inspection
All returned products may be inspected before a return, exchange, replacement, or refund is approved.
If the returned product does not meet the eligibility requirements stated in this policy, we may reject the return or exchange.
14. Policy Changes
Stay Outsider reserves the right to update or modify this Return & Refund Policy when necessary.
Any changes will be published on this page with an updated Last Updated date.
The policy applicable to an order will generally be the policy in effect at the time the order was placed, subject to applicable law.
15. Contact Us
If you have any questions regarding returns, exchanges, or refunds, please contact us:
Stay Outsider
Email: hello@stayoutsider.com
Website: stayoutsider.com
Please include your order number whenever contacting us about an existing order so that we can assist you more efficiently.
Important: This Return & Refund Policy is general website copy and should be reviewed against the actual return process, payment setup, shipping arrangements, and applicable Indian consumer/e-commerce requirements before you publish it.